Introduction
A strong ICT (information and communications technology) strategy is pivotal to competitive survival for today’s businesses. It has become a pervasive part of our working and living environments, and will continue to be an integral resource for business, government and society at large.
ICT solution combines information, knowledge, processes, and technology to provide a foundation for driving efficiencies and fuelling innovation. It is the key to helping organizations of all sizes to connect, collaborate and compete more effectively.
Why ICT Strategy?
An ICT strategy addresses all aspects of your technology needs including a broader roadmap of immediate ICT requirements, planning for future growth, security, cloud computing, IP communications, education and training, network and managed solutions. It has enormous benefits to transform organisation's productivity.
The true business value of an ICT strategy is found in the ability to converge voice, data and video for greater efficiencies and capabilities. This opens the doors to countless integration opportunities – from VoIP and web conferencing to improved security and application deployment.
A converged infrastructure does far more than simplify administration and reduce overall maintenance costs however. It is an invaluable resource for helping organizations connect, collaborate and compete – all of which can play a key part in strengthening economic performance and profitability. The following are the different ways ICT solutions can transform your business:
• improve business performance, productivity and profitability through improved system performance, availability and security
• reduce administrative and back-office operational costs through the convergence of voice, data and video over IP
• enable and improve the quality, quantity and access to services from any location by allowing remote access, monitoring and management of systems and applications
• improve customer satisfaction, loyalty and service through the safe and secure deployment of customer-facing solutions
• enhance collaboration and networking among employees, customers and partners by removing the barriers to real-time communication and effective information sharing
• ensure enterprise security and compliance more efficiently at less cost
• provide opportunities for businesses to outsource non-core activities so they can focus on their core competencies and reduce in-house technical support requirements
• free up valuable funding resources that can be used to address other issues
• enable the mobile workforce
• improve work/life balance for employees
• cross geographical and time zone boundaries to meet the demands of a global economy
• contribute to environmental responsibility
• meet expectations of the new generation of employees in adapting to their communication habits (chat, etc.)
The ability to connect through multiple channels – whether via the Internet, wireless devices or telephones - has become a mainstay for organizations today. Over time this has led to incredible complexity and costs as communications systems have evolved over disparate networks and infrastructures. IT and telecom have traditionally operated in separate worlds and required extensive resources to support them. Convergence on the other hand breaks down the barriers of technology disciplines, distance and time to enable connectivity anytime, anywhere across any device.
Conclusion
ICT strategies can deliver essential competitive advantages in the market, whereas minimal ICT planning, or the lack of a plan at all, can result in poor business efficiency and ultimately affect your bottom line.
Information Communication Technology (ICT) alone cannot change the way you do business, you need to know why you need it, how it will help and how you are going to use it. As independent consultants Oceandrive Consults provide guidance and advice on the right technology strategy for your business.
We work with you to uncover the technology you require and clarify which options are right for your specific needs. visit us at Oceandrive Consults Limited